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How 999fb Handles Your Personal Information

Your account data, payment details, and browsing activity on 999fb are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access and eligibility depend on your local law and eligible regions.

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999fb How 999fb Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We flag logins from unrecognised devices and prompt re-verification before access is granted.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Active account data is retained while your account remains open. After closure, we keep records for the period required under applicable regulations, then delete or anonymise them.

Requesting Changes

You can request access to your personal data, ask for corrections, or request deletion by contacting support via live chat or email with your account details for verification.

PRIVACY CONTACT

Reach Us About Your Privacy

Live Chat Open the chat widget from any page on 999fb to raise a data request or ask about how your account information is stored and used.
Email Support Send your data access or deletion request to our support email. Include your registered account details so we can verify and process your request.
Account Settings Some privacy preferences — like marketing communications — can be updated directly from your account settings page without contacting support.

Common Questions About Your Privacy

We collect your name, contact information, and the payment method you register — such as your bKash or Nagad number. Device and session data is also recorded for security purposes.

No. We record transaction references and amounts for your deposit and withdrawal history, but your mobile wallet PIN and full credentials are never stored on our systems.

Yes. Contact our support team via live chat or email with your registered account details. We will verify your identity and provide the data we hold on your account.

Send a deletion request through live chat or support email. After verifying your identity, we will process the request subject to any retention obligations under applicable local regulations.

We share data only with payment processors — bKash, Nagad, Rocket — limited to what is needed to complete your transaction. We do not sell personal data to any third party.

We retain records for the period required by applicable regulations after account closure. Once that period ends, data is deleted or anonymised in line with our retention policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.